Zammad AI Agents — Illustrative Mockup

This is a mockup, not a live integration. We don't have the Zammad AI Agents add-on (a paid Professional v2/Plus v2 feature). It's also worth noting: AI Agents is not a customer-facing chatbot — it works behind the scenes on tickets inside Zammad's agent interface, shown here. Layout is based on Zammad's public documentation.

#40412 Help with VM firewall setup

Network Services • demo.customer@example.com • opened 3 minutes ago

AI Agent active

demo.customer@example.com • via Email

Hi, we need help configuring a firewall for our new VM deployment. Could someone walk us through the recommended rules for our setup?

Ticket History

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AI Agent categorized this ticket: group set to Network Services, priority set to 2 normal, tags added: firewall, vm-setup

2 minutes ago

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AI Agent generated a ticket summary — see the AI Summary panel

2 minutes ago

AI Summary

Customer intent

Wants guidance on firewall rules for a new VM deployment.

Overview

First contact, no prior tickets. Straightforward configuration request.

Open questions

VM operating system and existing network topology not yet provided.

Sentiment

Neutral